$40k-$56k Rep III Tech Support to work @ home

Representative III, Technical Support

Description & Requirements

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At Jack Henry & Associates, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

Do you want to be part of an up-and-coming division with opportunity for growth? PayCenter provides streamlined, secure payment capabilities for sending and receiving transactions instantly 24/7/365, enabling financial institutions of all sizes to remain at the forefront of faster payments.

Acting independently, the Technical Support Representative provides Zelle product support to customers via a ticketing system. Using product knowledge and problem-solving skills, this role provides the highest level of service to resolve the customer’s issue while strengthening the customer-Jack Henry relationship.

This role can be worked from any Jack Henry office location or remotely throughout the US. The team provides business day coverage for all continental US time zones. While schedules can be adjusted as needed, the ideal candidate will have availability for work hours beyond a typical 8–5pm timeframe.

What you’ll be responsible for:

• Providing level one and two troubleshooting. Accurately assessing the customer’s product issue or problem. Asking the user well thought out or detailed questions and carefully listening to the user’s response to fully comprehend the need, product issue, and best avenue for resolving the problem. To read more and apply, click here.